Importantly, AI adoption is extending into workforce-related applications. A quarter of manufacturers use AI in performance management systems and employee training and development, while 19% apply it in recruitment and HR processes. This points to a broader view of AI as an enabler of organisational agility, not simply a tool for operational automation.
External support requirements closely mirror these priorities. Manufacturers identify automated and AI-powered decision-making as the leading area where external expertise is needed, cited by 41% of respondents. Enhancing cyber and data security follows at 37%, alongside digital transformation and emerging technology adoption at 36%. For many organisations, progress depends on combining internal capability building with targeted external advisory support.
Customer-led innovation rises, but execution gaps persist
Customer focus is becoming increasingly central to manufacturing growth strategies. Nearly three-quarters of leaders (74%) have prioritised customer-driven product or service innovation over the past 12 months, making it the most prominent customer-related initiative across the sector.
Data-driven decision-making is also becoming mainstream. Sixty-five percent of manufacturers report investing in customer data analytics, segmentation, and personalisation, while 44% have implemented or enhanced customer feedback programmes. These initiatives indicate a shift towards deeper customer insight and more targeted value propositions.
Customer experience is no longer viewed solely as a front-line concern. More than half of manufacturers (55%) have invested in culture and training initiatives for their employees to embed customer-centric behaviours across the organisation, and 47% have redesigned organisational structures around stages in the customer journey. These figures reflect a more holistic approach to customer experience, spanning operations, people, and governance.
Despite this progress, execution challenges remain. Only 13% of manufacturing leaders identify customer acumen as a key internal weakness. However, 22% cite workforce effectiveness as a weakness and 23% point to innovation capability gaps. This suggests that while customer intent is strong, the organisational capacity to consistently translate insight into differentiated offerings remains uneven.
Brand and partnerships also appear under-utilised as levers for customer growth. Just 9% of leaders view brand strength as a priority weakness, and only 7% highlight new partnerships. Correspondingly, only 20% plan to pursue joint ventures or strategic alliances, and the same proportion intend to collaborate with entrepreneurs. Many manufacturers continue to prioritise internal levers over ecosystem-based approaches to value creation.
From defence to disciplined reinvention
Taken together, the findings point to a sector at a clear pivot point. Compared with earlier years marked by acute pessimism about global growth, manufacturing leaders in 2026 display a more balanced and forward-looking stance. Confidence in company-level revenue growth is strong, even as views on the global economy remain cautious.
Risk is not being avoided, but actively managed. Faced with sustained economic, cost, and geopolitical pressures, manufacturers are choosing to invest selectively in digital, AI, and operational transformation rather than retreating into short-term cost-cutting alone. Transformation efforts are grounded in execution, with a strong emphasis on efficiency, data, and technology-enabled decision-making.
Customer focus is clearly rising, supported by increased investment in analytics, innovation, and organisational redesign. However, weaknesses in workforce effectiveness and innovation capability suggest that the next competitive frontier will be turning customer insight into consistently differentiated experiences at scale.
As manufacturers move from defence to disciplined reinvention, trusted insight, and practical execution support will be critical. HLB’s global network combines local market knowledge with international perspective to help manufacturing leaders turn confidence into measurable performance in an increasingly complex world.